Frequently asked.Properly answered.
The short version of everything people ask — delivery, returns, and how a one-grower shop runs. Still stuck after this? Email lands with me, not a bot.
How long does shipping take?
Orders are processed within 1–3 working days, and delivery typically takes 7–15 business days depending on where you are. Around holidays or busy periods it can occasionally run a little longer.
Where do you ship?
We currently ship to the United Kingdom, USA and Canada.
How do I track my order?
As soon as your order ships you'll get a confirmation email with a tracking link. Give tracking 24–48 hours to start updating.
Will I pay customs or import fees?
UK orders — no. For international orders, any customs duties or import taxes are set by your country and are the customer's responsibility.
What's your return policy?
You've got 30 days from the day your order arrives to request a return. Items need to be unused, in their original packaging, with proof of purchase. Start one by emailing herbconnect23@gmail.com — full details in the refund policy.
My item arrived damaged or wrong — what now?
Contact us straight away with photos and we'll make it right — a replacement or a full refund, no hassle.
How long do refunds take?
Once your return is received, inspected and approved, the refund goes back to your original payment method within 10 business days. Banks sometimes add a few days on top.
Who actually runs Herb-Connect?
One grower. Every product is picked by someone who runs this kit over his own plants — the full story is on the About page.
Is the gear actually tested?
That's the house rule: if I wouldn't proudly run it over my own canopy, it doesn't get listed.
Can you help me plan my grow?
Yes — the grow log is full of free guides (tents, lights, watering, timers), and if you're still stuck, email me. Advice comes from a grower, not a script.
Is checkout secure?
Payment runs through Shopify's encrypted checkout — card details never touch our systems. All major cards and express wallets shown at checkout are accepted.
Didn't find your answer?
Ask me directly — kit questions, order help, grow advice. Every email gets answered personally.